Shipping policy

Shipping Policy

At Ekonex, we work to deliver your products safely and in the shortest time possible. Read below everything about our shipping process.

Order Processing After payment confirmation, your order is processed within up to 3 business days. Orders placed on weekends or holidays are processed on the next business day.

Delivery Times

Destination Estimated Delivery

TimeBrazil

(South/Southeast regions) 15 to 30 business days

Brazil (other regions) 20 to 40 business days

International 20 to 60 business days

These times begin counting from the dispatch of the product by the supplier, not from the order date.

Tracking. As soon as your order is dispatched, you will receive an email with the tracking code. You can track your order directly on the carrier's website or on major tracking platforms like 17track.net.

Free Shipping.We offer free shipping on all orders within Brazil, with no minimum value.

International Shipping For international orders, shipping is calculated at checkout according to the destination. The customer is responsible for any customs fees or import taxes charged by the destination country.

Delivery Delays Eventually, external factors can cause delays, such as:

Customs retention

High demand during festive dates

Adverse weather conditions

Strikes or logistical disruptions

In these cases, we will do our best to keep you informed. If the maximum deadline is exceeded without delivery, please contact us so we can open an investigation with the carrier.

Incorrect Address. Ekonex is not responsible for delays or non-delivery caused by an incorrect address provided by the customer. Always check your details before finalizing the order.

Contact Questions about your shipping? Talk to us via email at suporte@ekonex.com.br or via WhatsApp. We respond within up to 2 business days.

Last updated: April 2026